Terms & Conditions

1. Product Quality

At Studio Loe, we take great care in restoring our furniture to a high standard, while respecting the unique character of each piece. However, as with all vintage items, signs of previous use may still be visible — these marks are part of the story and charm of the item. We do our best to show these clearly in the photos provided online.

Please note that we sell second-hand furniture, which means that items are not in new condition. Also, the colour of a piece may appear slightly different on screen than in real life. You are always welcome to view the item in person at our warehouse in Putte (2580) by appointment. Need more photos or close-ups of specific details? Don’t hesitate to ask — we’re happy to provide them.

 

 2. Purchase, Payment, and Pickup/Delivery

Have you fallen in love with a piece from our collection? You can place an order quickly easily and safely through our website. You’ll notice that no payment is required during the checkout — this is because we first like to hear whether you plan to pick up the item in Putte (2580) (free of charge), or would prefer to have it delivered (delivery costs vary based on the size of the piece and the delivery location).

Below is a brief overview of the procedure for both options:

 - Pickup at our warehouse:

If you choose to pick up the item yourself, you're welcome **by appointment**. After confirming this choice, we will send you an invoice. Payment is required **within 7 days** of the invoice date. If we do not receive payment within this timeframe, Studio Loe reserves the right to cancel the order.

You have up to three weeks starting from the invoice date to collect your purchase. If the item is not picked up within this period, storage fees will be charged: €50/month for items under 1m³ and €100/month for larger items.

Please note that all sales are final — we do not accept returns. For example, if you later realise you’re unable to transport the item yourself, cancellation is no longer possible once the invoice has been paid. In such cases, contact us in time to discuss delivery options and avoid storage fees.

 - Delivery:

If you choose delivery, we will first send you a quote with the delivery cost and estimated delivery time. This way, there are no surprises. You have 24 hours after receiving the quote to cancel your order. If we don’t hear from you within 24 hours, we assume the quote is accepted and the sale becomes final.

Once approved, we’ll issue an invoice for the total amount (purchase price + delivery). Payment must be completed within 7 days. Items will only be shipped or delivered after full payment is received. If payment is not received within 7 days, Studio Loe reserves the right to cancel the order.

In Belgium, we handle deliveries ourselves or work with the reliable courier Brenger. For international shipments, we work with trusted partners such as Magic Movers. Delivery costs depend on the size and distance of the shipment.

Please note that actual delivery dates may vary from those mentioned in the quote, depending on the courier's scheduling. While such changes are rare, we will always keep you informed about the expected delivery time of your newest treasure.

All our prices are listed in EUR, and we accept payments only in EUR. Prices shown on the website do not include packaging or delivery costs — these are calculated separately. Since we sell second-hand goods, we operate under the VAT margin scheme. This means all prices include VAT, but VAT is not itemised separately on invoices.

 

 3. Insurance During Pickup or Delivery

We take great care in packaging each item securely and work only with trusted transport partners. Once an item leaves our warehouse, responsibility for any damage during transport lies with the courier or the customer (in case of self-pickup). Insured shipping is available upon request.

If damage occurs or something is missing upon delivery, you must report this immediately to both Studio Loe and the delivery person. Take clear photos of both the item and the original packaging, and keep all packaging materials. Based on your documentation, we will file an insurance claim and assist you as quickly as possible.

Please note the following important conditions:

- We only accept claims for damage that occurred during transport by ourself or our delivery partners.
- Damage that occurred after self-pickup by the customer cannot be claimed.
- Any damage clearly caused by handling, placing, or using the furniture after delivery will not be accepted as part of a valid claim.

Also note: claims reported more than 2 hours after delivery by our delivery partners cannot be accepted. In case we deliver it ourself, claims need to be reported immediately to the person who did the delivery.

 

 4. Return Policy

All sales are final. By paying the invoice, the customer agrees to the condition of the item as described and shown at the time of purchase.

 

 5. Privacy

We value your privacy. Your personal data is used only to process your order and improve our service. We never share your information with third parties, unless required by law or necessary for administrative purposes. For more details, please refer to our Privacy Policy.